What does customer service means to you?
Customer service means helping, meeting peoples needs, and creatinga good image for the company.
This also includes all interactions between a customer and aproduct provider at the same time of sale, and thereafter. Customerservice adds value to a product and builds an enduring relationshipbetween the customer and the service provider. Sometime this is notalways the case.
Example: Wal-mart, have you ever noticed that a Wal-mart employeeis hardly ever in sight when you need help? This shows poorcustomer service, but Wal-mart is also a fairly low-quality store.People expect to go in there and have it be crowded or the floorsto not be really clean. We don't expect to see any Wal-mart inbeautiful condition. They are mainly a store of convenience.
No comments:
Post a Comment