What are some skills you need to be successful in business?

What are some skills you need to be successful in business?
Customers are the life-blood of a business. It's important to
develop people skills. Learn to handle problems efficiently,
and be understanding to customers' problems, needs.
It's not always easy to handle a customer problem, but it's apart of having a successful business. This is the time to showpatience, understanding.

It's extremely important to listen.

"What if they get irate?" You asked.

Let a customer vent.

Don't allow yourself to get into a word battle. You're there toresolve the customer's problem, and have he/she spread nice
comments about you, your business. It's called free advertising. It's a must to communicate well. Customers and co-workers
listen, and respond to you. The business success depends on
how well you communicate.

Respect and concern for others are two skills required to
have a successful business.

Always be willing to listen to others, and share knowledge.