When solving customers problems you should?

When solving customers problems you should?
Listen to the custom attentively, so reassuring the customer thatyou are taking the customer's problems seriously. Know whatprocedures you can follow to help them solve their issue and knowwhen its appropriate to cascade the issue to a supervisor of linemanager. Never consider developing conflict. Some customers believethey are certain rights but have not understood that those rights.There may be certain agreements between the customer and thebusiness which the complainant is unaware. These have to beexplained in a manner that does not inflame the situation.