What is the duties of helpdesk support tech?

What is the duties of helpdesk support tech?
KEY DUTIES AND RESPONSIBILITIES:Examples of key duties are interpreted as being descriptive and not restrictive in nature.1. Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personalcomputer software and hardware, District network, the Internet and new computer technology in acall center environment; communicates solutions to end-users.2. Provides one-on-one end-user problem resolution over the phone for District approved PersonalComputer (PC) software.3. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, softwareand peripherals.4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems andmainframe, e-mail, Internet, dial-in, and local-area network access problems.5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenanceagreements.6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are notcovered by third-party vendor maintenance agreements.7. Helps install local area network cabling systems and equipment such as network interface cards,hubs and switches.8. Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs).